Frequently Asked Questions
Everything you need to know about your favorite cozy essentials.
How do I ensure I am buying authentic Ugg products?
We are an authorized retailer. Authentic products feature high-quality twinface sheepskin, consistent stitching, and security labels with QR codes located on the left boot or shoe.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the security tags are intact to qualify for a full refund.
How should I clean and maintain my sheepskin boots?
We recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat or sunlight when drying, and use a suede brush to restore the natural pile once dry.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Should I size up or down if I am between sizes?
Most of our sheepskin styles are designed to be worn barefoot and will stretch slightly over time. If you are between sizes, we generally recommend sizing down for a snug, comfortable fit.